• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

• 4.1 The sale of the Products listed on our Website is subject to the availability of those Products. • 4.2 We use every reasonable effort to ensure that the descriptions and photographs of the Products are as accurate as possible but give no warranty in respect of the accuracy of this information. • 4.3 We endeavour to deliver the Product(s) within 1 to 7 business days of the date of the Order Acceptance, unless otherwise stated in the Order Acceptance or unless there are exceptional circumstances. • 4.4 The prices for delivery of the Products are set out on our Website, as amended from time to time. • 4.5 The Products will be at your risk from the time of delivery, or attempted delivery, to the address you specify in your order. • 4.6 Ownership of the Products will only pass to you following delivery if we have received full payment of all sums due in respect of the Products, including delivery charges. • 4.7 We endeavour to ship orders upon request by courier within 1 to 7 business days of receipt of order. Allowance must be made for weekends and national holidays. There may be circumstances where it may be necessary to allow 7-14 business days for delivery.

Privacy & Security

13.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and Directive on Privacy and Electronic Communications 2003. 13.2 Information we may collect from you We may collect and process the following data about you: details of transactions you carry out through this website (the Site) and of the fulfilment of your orders; information that you provide by filling in forms on the Site, including, but not limited to, information provided at the time of requesting or subscribing to any service or becoming a registered user or if you enter any competition or promotion sponsored by us; information if you choose to complete one of our on-line questionnaires which run on the Site from time to time; communications you send to us, for example to report a problem with the Site or to submit comments or suggestions; and details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access. 13.3 IP Addresses & Cookies We may use technology to track the patterns of behaviour of visitors to our Site. We may collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. This can also include using 'cookies' which contain information that is transferred to your computer's hard drive. Cookies enable us to monitor website traffic and to aggregate this data to perform statistical analyses of the characteristics and behaviour of the visitors to our Site. This helps us to understand which areas of the Site are of particular interest and also which pages are not being requested. Cookies also enable us to deliver a better and more personalised service, for example by allowing us to: store information about your preferences, and so allow us to customise the Site according to your individual interests; speed up your searches; and recognise you when you return to the Site. 13.4 Security We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. Please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us. If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety: Keep your account passwords private. Remember, anybody who knows your password may access your account. When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’, Avoid using the same password for multiple online accounts.

Returns & Replacements

• 6.1 Should you wish to cancel your order or return a Product to us due to it being damaged , please notify us by contacting us at our registered business address, clearly describing the reason that you wish to obtain a refund: a. by email to returns@templehealth.co.uk; or b. by post to Temple Health Foods, 17 Temple Fortune Parade, London, NW11 0QS c. • 6.2 Should any of the Products we deliver be damaged or the incorrect quantity, you should notify us of this in accordance with Condition 6.1 within 24 hours of receipt and return the Product to us promptly in accordance with this Condition 6. • 6.3 Products must be returned in accordance with this Condition 6, otherwise the cancellation of the order and/or the refund may be rejected. • 6.4 All returns of Products are made at your own cost and risk. Therefore, we strongly recommend that you use an insured delivery method such as Royal Mail Special Delivery. • 6.5 All Products must be returned in the same condition in which you received them, together with your proof of purchase and all packaging and instructions that were supplied with the Product. • 6.6 We will endeavour to refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due promptly and, in any case, within 30 days of the day we receive your cancellation or the day we confirm to you via e-mail that you are entitled to a refund for delivery of a Product. • 6.7 We reserve the right to replace damaged Products or refund you in full in respect of damaged Products, which are returned within the time period set out in Condition 6.2, including a refund of the delivery charges for sending the item to you. All Products returned as damaged, which are returned outside the 7-day period referred to in Condition 5.1 above, will be checked and if found to have no damage will be returned to you.

Ordering

• 5.1 If you are ordering Products , you may not cancel your order once confirmation of the order has been sent to you. • 5.2 To return your order, you must inform us in writing and return the Product(s) to us immediately, in the same condition in which you received them together with all packaging and instructions that were supplied with the Product (see Condition 6.4 below). • 5.3 If we do not receive notification of the return in writing within the 7 day period and delivery of the returned Products promptly in a good condition, your request to cancel the order will be rejected. • 5.4 Details of this statutory right to cancel your order, and an explanation of how to exercise it, are provided in the Order Acceptance. This provision does not affect your statutory rights. • 5.5 Provided that you return the Products to us in accordance with the requirements of these Conditions, you will receive a full refund of the price paid less shipping and handling charges, if any, for the Products in accordance with our Refunds Policy. • 5.6 We reserve the right to terminate and cancel your order with us if: a. we have insufficient stock to deliver the Products you have ordered; b. we do not deliver Products to the geographical location requested in your order; c. One or more of the Products that you ordered was listed at an incorrect price due to an error in the pricing information on the Website. • 5.7 If we do terminate and cancel your order with us, we will notify you as soon as possible by e-mail and will re-credit the amount paid by you to your account as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any compensation in respect of this cancellation.

Payment, Pricing & Promotions

• 7.1 The price of any Products will be as quoted on our Website from time to time, except in cases of obvious error. • 7.2 Prices include VAT • 7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance. • 7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. • 7.6 Payment for all Products must be by credit card. We accept payment by Visa, MasterCard, or PayPal. We will charge your credit card at the time that you make your order. Should we not have a Product available for dispatch at the time of taking your payment; your payment will be regarded as a pre-payment. Orders for Products made by telephone can be paid for by cheque, credit card or bank transfer. We reserve the right to refuse any credit card transactions. • 7.7 We do not store, nor do we intend to store any financial details submitted to us, including credit and debit cards. .

Our Liability

• 8.1 THE PRODUCTS THAT YOU PURCHASE FROM THIS WEBSITE ARE THIRD PARTY PRODUCTS. DUE TO THE NATURE OF THESE PRODUCTS , WE DO NOT GUARANTEE THAT ANY OF THE PRODUCTS WILL BE FIT FOR PURPOSE OR OF SATISFACTORY QUALITY AND WE HEREBY DISCLAIM ANY SUCH WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW. THIS DISCLAIMER DOES NOT AFFECT YOUR STATUTORY RIGHTS AGAINST THE THIRD PARTY SELLER. FURTHERMORE, WE DO PROVIDE A RETURNS POLICY IN CONDITION 6 IN RESPECT OF DAMAGED PRODUCTS WHICH ARE RETURNED IN ACCORDANCE WITH CONDITION 6. • 8.2 EXCEPT AS SET OUT IN CONDITION 8.3, OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR WEBSITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF THAT PRODUCT. • 8.3 THIS DOES NOT INCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU: a. FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; b. UNDER SECTION 2(3) OF THE CONSUMER PROTECTION ACT 1987; c. FOR FRAUD OR FRAUDULENT MISREPRESENTATION; OR d. FOR ANY MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE, OUR LIABILITY • 8.4 WE ACCEPT NO LIABILITY FOR ANY LOSS OF INCOME OR REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS OR CONTRACTS, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, WASTE OF MANAGEMENT OR OFFICE TIME OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. • 8.5 WE GIVE NO REPRESENTATION, WARRANTY OR GUARANTEE IN RESPECT OF THE WEBSITE, THE AVAILABILITY OF THE WEBSITE, THE CONTENTS OR ANY OF THE SERVICES FROM TIME TO TIME AVAILABLE IN CONNECTION WITH THE WEBSITE. .

Copyright in our website

• 10.1 The copyright and other intellectual property rights subsisting in the Content on our Website are owned by us and our licensors and we expressly reserve all rights in the same. You may print and download extracts from the content of our Website for your own non-commercial use provided that you do not modify any of the content, you do not use any graphics or photographs separately from their accompanying text and you do not remove any copyright or trade mark notification from such extracts. • 10.2 Unless we state otherwise, all other reproduction or use of extracts of content from our Website is strictly prohibited. In particular, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service or used for any commercial purpose whatsoever without our prior written permission.

General Use

We take our legal responsibilities to our customers seriously - please take your time to read through this section thoroughly if you should have any problem regarding your purchases. YOU SHOULD UNDERSTAND THAT BY ORDERING ANY OF THE PRODUCTS, YOU AGREE TO BE BOUND BY THESE CONDITIONS PLEASE CLICK ON THE BUTTON MARKED "I ACCEPT" BEFORE PROCEEDING WITH YOUR ORDER IF YOU ACCEPT THEM. IF YOU REFUSE TO ACCEPT THESE CONDITIONS, YOU WILL NOT BE ABLE TO ORDER ANY PRODUCTS FROM OUR WEBSITE. REFERENCES IN THESE CONDITIONS TO "YOU" AND "YOUR" ARE TO YOU, THE INDIVIDUAL ACCESSING THE WEBSITE AND PURCHASING THE PRODUCTS; TO "SERVICES" REFER TO THE SERVICES THAT WE OFFER FROM TIME TO TIME ON THE WEBSITE; TO "CONTENT" REFER TO THE TEXT, GRAPHICS, PHOTOGRAPHS, INFORMATION AND ALL OTHER MATERIAL DISPLAYED FROM TIME TO TIME ON THE WEBSITE; AND TO "WE", "US" AND "OUR" REFRE TO 17 Temple Fortune Parade, London, NW11 0QS 1 Information about us The Templehealth.co.uk (our "Website") is operated by us. Our business is situated at 17 Temple Fortune Parade, London, NW11 0QS 2 Use of Our Website • 2.1 Our Website is intended for use by individuals worldwide. • 2.2 We endeavour to ensure that our Website is accessible 24 hours a day. However, we will not be liable for any losses that you may suffer if our Website is unavailable at any time or for any period or your access to our Website is interrupted, restricted or delayed for any reason. Please note that access to our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any reasons beyond our control. • 2.3 By using our Website you agree not to attempt to access our systems and you agree not to post on or transmit to or from it any material that is defamatory, obscene, and discriminatory or in breach of confidence or privacy or a third party's rights. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or to locate anyone posting any material onto our Website in breach of this Condition. • 2.4 By using our Website you agree to our Website Terms of Use and to our Privacy Policy. 3 How the Contract is formed Between You and Us • 3.1 Your order constitutes an offer to us to buy Product(s). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your order has been accepted (subject to these Conditions) once the Product(s) have been dispatched (the "Order Acceptance"). The contract between us will only be formed when we send to you the Order Acceptance. • 3.2 The contract between you and us will relate only to those Products whose order we have accepted in the Order Acceptance. We will not be obliged to supply any other Products which may have been part of your order until the order of such Products has been accepted in a separate Order Acceptance.